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| About Us |
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| WoodenTracks.com is an Wooden Train Set and Wooden Train Track Internet based company. Being an Internet based company; it allows us to have a very low overhead, which in turn makes it possible for our company to purchase in extremely high volumes, therefore offering you Thomas and Friends, Maxim Enterprise Brio Compatible Train Sets and Accessories at the lowest price possible. We take pride in our customer service. WoodenTracks.com feels customer service is as important as our product itself. If you ever have a question with regard to our product line or want to make a suggestion about our company and or our web site, please feel free to contact us. |
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| Product
Packaging |
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| Most of the train track pieces are received from our manufacturer Maxim Enterprise in bulk. These items arrive without individualized boxes, by doing this Maxim Enterprise can cut down on material costs and these savings are passed onto our customers. |
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| Maxim Enterprise, INC.
Lifetime Warranty |
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LIFETIME: defined as the lifetime of the product on the market or until
Maxim ceases to manufacture or phases out the product.
The manufacturer's warranty applies to all products sold by Maxim
Enterprise, Inc. to be free from defects in workmanship and materials
under normal use during the warranty period. If your product is
received defective, damaged, missing parts or is not working properly
we will replace the defective or missing part with a new piece or
something of equal value subject to in stock availability, free of
charge. The warranty covers the product during the period of time
during which the product is active.
Restrictions do apply. Normal wear and tear, applies to the loss or
deterioration resulting from ordinary everyday use of a product.
Unauthorized rework, or repair, and damages caused by customer misuse
and neglect are excluded from this warranty and are not covered. There
will be no charge for the part/product that needs to be replaced,
however a minimal shipping and handling fee will be applied based on
product specifications. |
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| Return Policy |
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WoodenTracks.com return policy is as follows: If by chance you are unhappy with your purchase you can return the item in its original packaging within the first 30 days from your purchase date for a refund of your actual purchase price.* If you are returning a product that is sold as "shipping included or free shipping" you will be responsible for all shipping charges.
*Actual purchase price does not include the cost of shipping nor does it include products that are sold with shipping included or free shipping |
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| Privacy Policy |
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| At WoodenTracks.com, we value your privacy. Your personal information is for use by WoodenTracks.com staff only. This information is kept on a secure server to protect it from outside parties, and is information used for the limited purpose of processing your order(s). Information may also be used for statistical purposes, to improve our web site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you. Your personal information will not be sold and will not leave WoodenTracks.com. |
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| Coupons and Special
Offers |
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Periodically WoodenTracks.com sends emails that will contain a coupon,
which will inform you of special promotions or unadvertised special
offers. We respect your privacy and assure you that your address will
NOT be used for any other purpose. Customers can remove themselves from
our e-mail list at anytime by clicking the Unsubscribe Link that is
included in your email. |
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| Secured Transactions |
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| If using either Netscape or Internet Explorer as your web browser, your on-line transactions are fully encrypted and secured with the highest encryption technology. When you place your order at WoodenTracks.com, you're safe. |
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| UPS Address Correction Charge |
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| UPS Address Correction Charge -- If UPS is unable to deliver any package because of an incorrect address (including incorrect zip code), UPS will refer to the telephone directory and make every other reasonable effort to secure the correct address. An address correction charge of $8.00 will apply. If you provided the incorrect address or zip code on your order, you will be charged the UPS Address Correction charge. |
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| UPS Service Description |
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Ground Shipping: 1 – 6 business days within the contiguous U.S.
3-Day Select Shipping: 1 - 4 business days.
UPS Business Days are Monday – Friday.
Delivery is by the end of the business day. Delivery Area Available throughout all 50 states.
All UPS packages are automatically insured.
UPS Ground cannot deliver to P.O. Boxes. |
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| Copyright |
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| Worldwide copyright laws and treaty provisions protect all materials appearing anywhere on WoodenTracks.com Internet site. None of these materials may be copied, reproduced, modified, or distributed in any form or by any other means without the written consent of WoodenTracks.com. Any unauthorized use of the materials appearing on WoodenTracks.com internet site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
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| 100% Secure On-line Ordering with WoodenTracks.com |
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